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Support Plan

A Support Plan sets the level of support an organization receives. It carries a single writable field — the tier — which determines response-time targets and the channels available to you.

Key concepts

Tier — a reserved field for future use (spec.tier); only standard is accepted today

State — a read-only lifecycle field (spec.state); the server populates it, so leave it unset on create

Parameters
UI Name API / kc name Terraform name Optional Format Default Is read only Description
Tier spec.tier spec.tier No string No Reserved for future use — only standard is accepted today
State spec.state spec.state Yes string (nullable) Yes Read-only lifecycle state; leave unset on create
Usage
Support Plans are precreated by the platform — a default plan is provisioned for every organization, and you cannot create or delete plans yourself. View your current plan in the console, or read it with the kvindo_support_plan Terraform data source or the Python SDK.

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